No one likes to receive negative feedback in life or ecommerce. Getting negative feedback on your Amazon seller account can impact your sales, profits and Buy Box percentage.

Well,
first we need to understand, not all negative feedback can be removed.

·        They are some Aspects you should have in your mind.

1. Amazon will remove feedback where the reviewer has used
“obscene language” or included “personally identifiable
information”.

2. Transaction feedback that contains an Amazon product review
can also be removed easily from your feedback profile, as
according to Amazon guidelines, these should be added to the
product review section.

3. Finally, Amazon will update feedback if the comment is solely
about “fulfilment or customer service for an order fulfilled by
Amazon”.

4. Amazon states that transaction feedback left by the buyer should
only be about the services provided by the seller.

5. And it’s not just negative feedback you might want to ask to
have removed — neutral feedback can also affect your seller
metrics and feedback rating.

6. Having just a few negative or neutral comments removed can
really help to give your feedback rating and sales a boost.

• There are two ways of removing negative feedback on
Amazon:

1. Contacting Amazon to Remove Feedback

2. Contacting a Customer to Remove Feedback