There are two types of refund

· Full Refund

· Partial Refund

A Refund should be processed when you have received a return from a buyer, a returned shipment, or have made arrangements to refund a purchase.

· After you authorize a return request, you can wait until you receive the item back from the buyer before you issue a refund.

If you prefer, you can allow the buyer to keep or discard the item even if you decide to issue a refund.

If you decide to issue a partial refund, its recommend to explaining this to the buyer in advance to help avoid misunderstanding or a possible A-to-Z Guarantee claim.

If you described and listed the item accurately, but the buyer simply no longer wants it, you have the option to refund the item price without refunding the shipping costs.

If the product, gift wrap, or shipping & handling on an order had tax calculated, tax will be automatically refunded when issuing a full or partial refund. For partial refunds, partial tax will be automatically calculated and refunded.

To issue a full refund, follow these steps:

1. Locate the order you want to refund in Manage Orders. For more information about locating an order.

2. In the Action column, click Refund order. Alternatively, click the Order ID and then click Refund order on the Order Details page.

3. Select the Full / Partial Refund tab.

· Required: Select the appropriate Reason for refund.

· Optional: Add a Memo to buyer.

· Optional: Add a Seller memo for your personal records. This enables you to track the actions you’ve taken on an order, including reasons for concessions and reminders of promises to buyers.

4. Click Submit Refund.

Allow up to 15 minutes for the data to be updated. Submitting the refund will automatically close any associated buyer return requests. You can contact the buyer from the closed orders section of Manage Returns.